Privacy Policy

TrialSync ApS (TrialSync) believes in full transparency and honoring our visitors' and users' rights to privacy. Our ambition is to ensure that you know exactly what happens to your data and are informed about your rights.

This privacy policy will explain how TrialSync uses the personal data we collect from you when you use our website.

Consent

By continuing to use our website, you hereby consent to our Privacy Policy and agree to its terms.

What data do we collect?

When visiting our website, we may collect personal and identifiable information when you engage with certain functionalities such as e.g., submitting a contact form for notification of new products.

We will only collect personal and identifiable information based on your informed consent.

With your consent we may collect the following data:

• Personal identification information (Medical information, name, email address, phone number)
• Website interactions (Page views, click events, video playback, form submissions, custom events)
• Device and browser information (Client browser version,operating system, device type, IP address)
• Session Statistics (page position, layoutdetails, content)
• Approximate Geolocation
• Identifier (Client ID)
• Diagnostics (Script and image errors, logs,performance events)

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an account, we may ask for your contacti nformation, including items such as name, company name, address, email address, and telephone number.

How do we collect data?

You directly provide us with most of the data we collect.We collect data and process data when you:

• Register online for notifications on new product launches.
• Voluntarily completea customer survey or providefeedback via email.
• Use or view our website via your browser's cookies.

How will we use your data?

We collect your data so that we can:

• Notify you of upcoming products on our website.
• Email you with special offers on other products and services we think you might like.
• Provide features related to our current and upcoming product and service offerings.
• Optimize our site and improve our current product and website offerings

How do we store your data?

We respect your privacy and are committed to protecting your personal data. When you submit your information to us via our website your data is safely managed via Amazon Web Services’ ISO 27001 certified data centers, and hosted in multiple regions and availability zones.

We will keep information you’ve submitted to us for up to 12 months from your last submission. Once this time period has expired, we will notify you via email about an upcoming scheduled deletion of your data. In the email you may find instructions on how to postpone such deletion.

Marketing

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop TrialSync from contacting you for marketing purposes.

What are your data protection rights?

It is important to us that you are fully aware of your data protection rights. Visitors to our website and active users of our services and products are entitled to the following:

The right to access - You have the right to request TrialSync for copies of your personal data.
The right to rectification - You have the right to request that TrialSync correct any information you believe is inaccurate. You also have the right to request TrialSync to complete information you believe is incomplete.
The right to erasure - You have the right to request that TrialSync erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that TrialSync restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to TrialSync's processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that TrialSync transfer the data that we have collected to another organization, or directly to you, under certain conditions.
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If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at by sending your request by email to hello@trialsync.com

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

 For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website   

What types of cookies do we use?

There are a number of different types of cookies, which you can review by going to our Cookie policy, however, our website uses:

• Functionality– TrialSync uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-partyand third-party cookies is used.
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• Advertising – TrialSync uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patternson our website.
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• Statistical – TrialSync use Google Tag Manager to understand how visitors interact with our website. This tool uses statistical cookies to collect anonymous information such as the number of visitors to the site, the pages they visit, and how they navigate the site. This data helps us improve our website and provide a better user experience. We analyze this information to understand trends, administer the site, and gather demographic information about our user base. This data is used solely for statistical purposes and does not allow us to identify you personally.
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• Optimization – TrialSync partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-partycookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For moreinformation about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

TrialSync keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on August 5th 2024.

How to contact us

If you have any questions about TrialSync privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: hello@trialsync.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that TrialSync has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.

Email: dt@datatilsynet.dk

Guide to submit complaints on Datatilsynet's website

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